Warranty rules

 

DISCLAIMER

The products sold on the website https://www.abzan.com/ (the Site), operated by SOUL SRL (we and us), are not manufactured by us. Every product we sell to a "consumer" purchaser is covered by the legal guarantee for consumer goods, which covers defects that appear within 24 months of the delivery date of the goods.

1 - CONSUMER PURCHASERS

THE LEGAL GUARANTEE OF CONFORMITY PROVIDED FOR BY THE CONSUMER CODE

1. Introduction

Our Products (hereinafter the “ Products ” or, individually, the “ Product ”) sold in Italy and purchased by a consumer (i.e. “the natural person acting for purposes outside of any entrepreneurial, commercial, craft or professional activity carried out”) are covered by the legal guarantee for lack of conformity provided for by articles 128-135 of the Consumer Code (Legislative Decree 206/2005).

The legal guarantee is the seller 's responsibility and applies to goods sold in its stores, both physical and online. SOUL SRL is the "seller" only for Products purchased on the website https://www.abzan.com/ (the " Site ").

2. Content and duration

The Products are guaranteed for any lack of conformity (as defined by art. 129 of the Consumer Code) existing at the time of delivery and which becomes apparent within 2 years of the same.

To benefit from the legal guarantee, the consumer is required to report the lack of conformity of the Product within 2 months of discovery and to demonstrate the delivery date of the Product by means of a valid purchase document (receipt, tax receipt or invoice).

The legal guarantee entitles the consumer to have the Product restored to conformity by replacing or repairing it, at no cost to the consumer . The consumer, at his or her discretion, may request repair or replacement of the Product, unless the requested remedy is objectively impossible or excessively costly compared to the other remedy (pursuant to Article 130, paragraph 4 of the Consumer Code). If replacement or repair are not possible, as in the other cases provided for by Article 130, paragraph 7 of the Consumer Code, the consumer may request, at his or her discretion, a price reduction or termination of the contract. However, a minor lack of conformity, for which repair or replacement were not possible or excessively costly, will not give rise to termination of the contract.

The replacement or repair of the Product does not affect the validity and duration of the legal guarantee, which will continue to run from the moment of delivery of the original Product.

3. Exclusion Clauses

The legal guarantee does not cover defects that appear after 2 years from delivery of the Product, nor defects that did not exist prior to the purchase and/or delivery of the Product, faults resulting from negligence or carelessness in use, incorrect installation or maintenance, incorrect storage and/or conservation of the Product, maintenance or technical interventions carried out by unauthorized personnel, transport damage or corrosion.

By way of example, the following are excluded from the legal guarantee:

  • aesthetic damage to the Product such as scratches, dents, cuts or notches, as well as damage attributable to impacts and/or falls;
  • damages caused by a modification of the Product or by an alteration of the same;
  • defects resulting from accidents, natural disasters or other causes including rain, hail, lightning and fire;
  • Normal wear and tear of the Product unless the wear or damage is attributable to a defect in the materials or workmanship existing at the time of delivery.

The legal guarantee does not cover any differences in colour, material or appearance of the Product compared to what is illustrated, for purely indicative purposes, in advertising, catalogues or on the Internet.

4. How to obtain warranty coverage

To obtain warranty service, the consumer who has purchased the Product on the Site or who intends to contact us directly for assistance must send a written request via email to info@abzan.com

The consumer must provide a copy of the purchase document (receipt, tax receipt, or invoice) . If the document provided to prove the purchase date is unsuitable for this purpose, we will have the right to refuse to accept the Product under warranty.

The consumer will receive an email confirming their request has been accepted and a summary of all information regarding the collection service. The consumer is required to provide a single collection and delivery address where someone will be present during office hours to allow the courier to collect and return the Product. The repaired or replaced Product will be delivered to the consumer at the shipping address indicated by the consumer, at no cost to the consumer. Product collection and return will be carried out on weekdays (Monday to Friday, excluding holidays).

Once we have received the Product and verified that the legal guarantee is valid, we will contact the consumer via email to inform them of the estimated time for completing the repair or replacing the Product.

In the event that it is necessary to replace the Product, if we do not have one available, we reserve the right, where possible, to procure it for the consumer or, alternatively, to provide another equivalent product, in compliance with the provisions of Article 130 of the Consumer Code.

5. Out-of-warranty assistance and related costs

If, after shipping the Product, it is determined that the conditions set forth in the Consumer Code for the validity of the legal guarantee are not met, the consumer will be informed of the nature of the defect and the estimated repair/replacement costs, if possible. These costs will be borne entirely by the consumer, along with the shipping costs of the Product. In any case, before proceeding with the repair/replacement, the consumer will be asked to approve the estimate.

2 - PROFESSIONAL BUYERS (purchases with VAT number)

WARRANTY PURSUANT TO ART. 1490 AND FOLLOWING OF THE CIVIL CODE.

If a Product is purchased with a VAT number by a professional—i.e., a natural or legal person acting in the exercise of their entrepreneurial, commercial, professional, or artisanal activity—the warranty for defects is provided pursuant to art. 1490 et seq. of the Italian Civil Code and must be asserted within one year of delivery of the Product (pursuant to art. 1495 of the Italian Civil Code). To benefit from the warranty, the buyer must report the defect within eight days of discovery and must provide a valid purchase document (invoice).

Where the conditions for the application of this warranty exist, notwithstanding the provisions of Article 1492 of the Italian Civil Code, the purchaser will be entitled, first and foremost, to the repair or replacement of the defective Product, as set forth in point 2 of Section 1 (Consumer Purchasers) above. A price reduction or termination of the contract may be requested only if replacement or repair are not possible. The provisions of points 3, 4, and 5 of Section 1 (Consumer Purchasers) will also apply.